Privacy Policy
Last updated: 30.05.26
Introduction
Path Connect is committed to protecting your privacy and handling personal
information responsibly.
We are committed to handling personal information in accordance with applicable
Australian privacy laws, including the Australian Privacy Principles contained in the
Privacy Act 1988 (Cth).
This Privacy Policy explains how Path Connect collects, uses, stores and discloses
personal information when you interact with Path Connect, Smart Path, our website,
community platform, events, programs and related services.
By using Path Connect, you consent to the collection and use of your information in
accordance with this Privacy Policy.
Information We Collect
We may collect personal information including:
First name and last name
Email address
Mobile phone number
Postcode and location information
Allied health discipline or profession
Business name
Payment and billing information
Account and profile information
Community participation and activity data
Communications and correspondence with us
Information submitted through forms, registrations, surveys or events
We may collect personal information including:
IP address
Device information
Browser type
Website usage information
Cookies and analytics data
How We Collect Information
We may collect information when you:
Create an account
Join the Path Connect community
Enrol in Smart Path or other programs
Complete online forms
Register for events or webinars
Subscribe to emails or updates
Participate in community discussions
Contact us directly
Visit our website
How We Use Information
We may use personal information to:
Provide access to Path Connect and related services
Deliver Smart Path and other programs
Manage accounts and memberships
Process payments
Communicate with members and participants
Deliver events, webinars and community activities
Improve our services and user experience
Respond to enquiries and support requests
Send updates, announcements and promotional communications
Meet legal and regulatory obligations
Email Communications
By joining Path Connect, registering for events, downloading resources, subscribing
to updates or enrolling in Smart Path, you consent to receiving communications
relating to:
Community updates;
Events and webinars;
Program information;
Educational content;
Service announcements; and
Marketing and promotional communications.
You may unsubscribe from marketing communications at any time using the
unsubscribe link included in our emails.
Operational, transactional and service-related communications may continue to be
sent where necessary to provide our services.
Third-Party Service Providers and Overseas Disclosure
We use trusted third-party providers to operate and deliver our services. These
providers may collect, process or store personal information on our behalf.
These providers may include:
Circle, our community platform provider;
HubSpot, our customer relationship management (CRM) and communications
platform;
Stripe, our payment processing provider;
Website hosting providers;
Email and communication providers; and
Analytics and reporting providers, including Google Analytics, Microsoft
Clarity, LinkedIn Insight Tag, Meta technologies and similar tools used to understand website usage, improve user experience and measure marketing performance.
Personal information submitted through Path Connect or Smart Path may be stored,
processed or accessed by these providers in countries outside Australia, including
the United States.
By using our services, you acknowledge that your information may be transferred to,
stored in or processed in overseas jurisdictions where privacy laws may differ from
those in Australia.
Path Connect takes reasonable steps to ensure that third-party providers handle
personal information in a manner consistent with applicable privacy obligations.
Website Analytics, Cookies and Marketing Technologies
Path Connect may use cookies, pixels, analytics tools and similar technologies to:
Understand how visitors use our website and services;
Improve website performance and user experience;
Measure the effectiveness of marketing campaigns;
Personalise content and communications; and
Support business and service improvements.
These technologies may be provided by third parties including Google Analytics,
Microsoft Clarity, LinkedIn, Meta and other analytics or advertising platforms.
These providers may collect information such as IP addresses, device information,
browser information, website interactions and usage patterns.
You may adjust your browser settings to manage cookies, however some website
functionality may be affected.
Payment Information
Payments are processed securely by Stripe.
Path Connect does not store full credit card information.
Payment information is collected and managed in accordance with Stripe's privacy
and security practices.
Community Content
Information shared within the Path Connect community may be visible to other
members.
Members are responsible for considering what information they choose to share
publicly within the community.
Please avoid sharing confidential, sensitive or personally identifiable information
about clients, participants or third parties.
Access, Correction and Deletion
You may request access to personal information we hold about you and request
corrections if information is inaccurate or outdated.
Subject to applicable legal, contractual and operational requirements, you may also
request that we delete personal information held about you.
Requests may be directed to the contact details below.
Security
We take reasonable steps to protect personal information from misuse, interference,
loss, unauthorised access, modification or disclosure.
However, no online platform can guarantee absolute security.
Data Retention
We may retain personal information for as long as reasonably necessary to:
Provide services;
Meet legal obligations;
Resolve disputes;
Enforce agreements; or
Maintain business records.
Security
We may update this Privacy Policy from time to time.
The most current version will always be made available through our website or
community platform.
Continued use of Path Connect following updates constitutes acceptance of the
revised Privacy Policy.
Contact
Questions regarding this Privacy Policy may be directed to:
Path Connect